Privacy Policy

1. Introduction

7cc77 (referred to as "we", "us", or "our") operates the online betting and casino platform accessible at 7cc77.ws. We are committed to protecting the privacy and security of all players who use our services in Bangladesh and beyond. This Privacy Policy sets out in clear, formal terms how we collect, use, disclose, and safeguard your personal information.

This Policy applies to all personal data collected through our website, mobile-optimised pages, customer support channels, and any related services we provide. It should be read alongside our Terms & Conditions and our Responsible Gaming policy. If you do not agree with the terms set out here, please do not access or use 7cc77 services.

2. Information We Collect

We collect two categories of information: data you provide directly to us, and data collected automatically when you interact with our platform. Both categories are necessary to deliver a secure, compliant, and personalised betting and casino experience.

Information You Provide Directly

• Account Registration: Full name, date of birth, email address, phone number, and residential address. We verify that you are at least 21 years of age as required by our responsible gaming commitments.
• Identity Verification (KYC): Copies of government-issued identification documents (national ID, passport), proof of address, and in some cases a selfie photograph. KYC compliance is mandatory for withdrawals and high-volume accounts.
• Payment Information: Transaction records linked to bKash, Nagad, Rocket, Upay, and bank transfer details. We do not store full card numbers or mobile banking PINs on our servers.
• Support Communications: Records of messages, complaints, or disputes raised through our email support channel. These are retained to resolve issues and improve service quality.

Information Collected Automatically

• Device & Browser Data: IP address, device type, operating system, browser version, and screen resolution. This helps us detect suspicious access patterns and optimise the mobile experience.
• Usage Data: Pages visited, game sessions started, bets placed, bet amounts, and time spent on each section. This data is used for fraud prevention, bonus eligibility checks, and platform analytics.
• Cookies & Tracking Technologies: Session cookies, persistent cookies, and similar technologies that maintain your login state, remember your preferences, and help us analyse traffic patterns. You may manage cookies through your browser settings, though disabling essential cookies may affect platform functionality.

3. How We Use Your Information

7cc77 uses the personal data we collect strictly for the following purposes. We do not use your data for any purpose beyond what is described in this Policy without your prior written consent.

• To create, verify, and manage your 7cc77 account, including age and identity verification (21+ requirement).
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods.
• To provide personalised game recommendations, relevant promotional offers, and cricket betting updates tailored to Bangladesh players.
• To detect, investigate, and prevent fraud, money laundering, problem gambling behaviour, and other prohibited activities.
• To comply with applicable laws, respond to lawful requests from authorities, and fulfil our internal compliance and audit obligations.

4. Data Sharing and Disclosure

We may share your personal data with carefully selected third parties where it is necessary to deliver our services or to comply with legal obligations. In all cases, such sharing is limited to what is strictly required. Third parties who receive your data are bound by confidentiality obligations and are not permitted to use it for their own independent purposes. The categories of third parties who may receive data are:

• Payment processors and mobile banking operators (bKash, Nagad, Rocket, Upay) — to authorise and complete financial transactions.
• Identity and KYC verification providers — to confirm the authenticity of documents submitted during the account verification process.
• Game content and platform technology providers (e.g., Pragmatic Play, Evolution Gaming, Spribe) — solely to facilitate gameplay and enforce fair-play rules.
• Legal and regulatory authorities — where we are required by law, court order, or competent authority to disclose information, including anti-money-laundering investigations.

5. Data Security

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

Encryption in Transit and at Rest

All data transmitted between your device and our servers is protected using SSL/TLS encryption. Sensitive data stored on our servers — including KYC documents and payment records — is encrypted at rest using industry-accepted standards.

Access Controls

Access to player data within our organisation is restricted on a strict need-to-know basis. Staff members who handle personal data are trained in data protection practices and are subject to confidentiality obligations.

Incident Response

In the unlikely event of a data breach that materially affects your rights, we will notify affected users promptly and take all reasonable steps to contain and remediate the incident. We maintain documented incident response procedures aligned with good industry practice.

6. Your Rights as a Data Subject

As a user of 7cc77 services, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at the email address provided in the footer of this page.

• Right of Access: You may request a copy of all personal data we hold about you. We will provide this within a reasonable timeframe, typically within 30 days of receiving a valid request.
• Right of Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to Erasure: Subject to applicable legal and regulatory retention requirements, you may request that we delete your personal data. Please note that we may be required to retain certain records — for example, transaction histories — for audit and anti-money-laundering compliance purposes.
• Right to Restrict Processing: In certain circumstances, you may request that we suspend the processing of your personal data — for example, while a rectification request is being investigated.

7. Cookies Policy

7cc77 uses cookies and similar tracking technologies to provide a functional, personalised, and secure platform experience. The following types of cookies are used on our platform:

• Strictly Necessary Cookies — Essential for the platform to function. These include session tokens, authentication cookies, and security cookies. These cannot be disabled without breaking core platform features.
• Performance Cookies — Collect anonymised data about how users navigate the platform. This helps us identify and fix technical issues and improve load times, especially for mobile users in Dhaka, Chittagong, and other Bangladeshi cities.
• Functional Cookies — Remember your preferences such as language selection, preferred payment method display, and bet history view settings.
• Fraud Prevention Cookies — Detect and flag unusual login patterns, multiple account attempts, and payment anomalies. These are a critical partof our security infrastructure.
• You can control or delete cookies at any time through your browser settings. However, disabling strictly necessary or fraud prevention cookies may prevent you from logging in or using key features of the 7cc77 platform.

8. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration of your active account and for a period thereafter as required by financial compliance and anti-money-laundering regulations. KYC documents are retained for a minimum of five years following account closure to meet regulatory obligations.

Support communications and dispute records are typically retained for three years. Once data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9. Your Rights and Choices

In addition to the formal data subject rights listed in Section 6, you have practical choices about how 7cc77 uses your data for communications and marketing:

• Marketing Opt-Out: If you have consented to receiving promotional emails or SMS messages, you may withdraw that consent at any time by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.
• Cookie Preferences: Non-essential cookies (performance, functional) may be disabled via your browser settings. Strictly necessary and fraud prevention cookies cannot be opted out of without affecting your ability to use the platform.
• Account Closure: You may request account closure at any time by contacting support. Following closure, your data will be retained only as required by law before being securely deleted or anonymised.
• Responsible Gaming Self-Exclusion: If you wish to self-exclude for responsible gaming reasons, please contact our support team. During a self-exclusion period, we will suppress all marketing communications addressed to you and restrict your access to the platform.
• Withdrawal of Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of any processing undertaken before the withdrawal.

10. Children and Minors

7cc77 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a person under 21 has created an account or provided personal data, we will immediately suspend that account and delete all associated data.

Parents and guardians who believe that a minor may have accessed our platform and submitted personal information are encouraged to contact us immediately at the email address listed in the footer so that we may take prompt action.

11. Changes to This Policy

7cc77 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify active account holders via email and update the "Last Updated" date displayed at the top of this page. Your continued use of the platform after a policy update constitutes your acceptance of the revised terms.

We recommend reviewing this page periodically, particularly before making significant deposits or during promotional periods such as Eid, BPL season, or the T20 World Cup, when platform activity and associated data processing may increase.

12. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 7cc77 handles your personal data, please contact our Data Support team using the email address listed in the footer of this website. We aim to respond to all privacy-related enquiries within 5 business days. We take all complaints seriously and will investigate each one thoroughly before providing a written response.